For each listing, you set the Guest Cancellation policy which determines any refund that is paid to the guest should they cancel their booking before check-in.

Cancellation policies

There are 6 levels of cancellation policy that you may choose from. The more flexible the cancellation policy you select, the better your booking conversion will generally be.

Policy details

Free cancellation, 7 days prior to check-in

  • 100% refund up to 7 days prior to check-in
  • Cleaning fees, taxes and extras are always refunded if the guest did not check-in.
  • Our service fee is non-refundable.

Free cancellation, 14 days before check-in 

  • 100% refund up to 14 days prior to check-in
  • Cleaning fees, taxes and extras are always refunded if the guest did not check-in.
  • Our service fee is non-refundable.

Flexible

  • 50% refund up to 7 days prior to check-in, except fees.
  • Cleaning fees, taxes and extras are always refunded if the guest did not check-in.
  • Our service fee is non-refundable.

Moderate

  • 50% refund up to 14 days prior to check-in, except fees.
  • Cleaning fees, taxes and extras are always refunded if the guest did not check-in.
  • Our service fee is non-refundable.

Strict

  • 50% refund up to 30 days prior to check-in, except fees.
  • Cleaning fees, taxes and extras are always refunded if the guest did not check-in.
  • Our service fee is non-refundable.

Super Strict

  • 50% refund up to 60 days prior to check-in, except fees.
  • Cleaning fees, taxes and extras are always refunded if the guest did not check-in.
  • Our service fee is non-refundable.

Bookings via Airbnb

Due to the way Airbnb operates, all bookings received via Airbnb are subject to a Strict cancellation policy, regardless of which policy you choose for the listing. Additionally, guests are able to cancel their bookings free of charge within the first 48 hours of making a booking. You can read more details about the policy here.

Changing your Cancellation policy

If you change the Cancellation policy for a listing, all existing confirmed bookings and requests will adhere to the Cancellation policy that was in place at the time the booking or booking request was made. All future bookings and requests will have the new Cancellation policy applied.
 

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