Am I entitled to a refund?
You are always entitled to a full refund if a booking is cancelled by the property manager.
If a booking cannot be completed for reasons beyond Your.Rentals’ control, for example due to sale by order of the court or due to the Property Manager’s breach of contract or similar, Your.Rentals is entitled to cancel the booking, and the rent which has already been paid by you will be refunded. However, as an alternative and at our own discretion, Your.Rentals is entitled to offer you another, similar holiday home in the same area and at the same price.
If you cancel a booking, you may be entitled to a full or partial refund depending on the cancellation rules of the booking. Your right to a refund when cancelling your booking may be based upon submitting your cancellation at least a certain number of days before check-in. The check-in time is taken to be the earliest check-in time as specified on your Booking Receipt regardless of whether you have agreed another check-in time with the Property Manager, and the check-in time zone is the timezone of the Property, and not the time zone in which you reside.
How do I receive a refund?
If a booking is cancelled by the property manager or by Your.Rentals, we will begin processing your refund immediately. If you decide to cancel a booking you must follow the correct cancellation procedures in order to receive any refund to which you are entitled. Your refund will be sent to the same payment card that you used to pay for your booking. Refunds are processed within 24 hours of cancellation and may take 5-10 bank days to reach your bank account.
In case of any problems with the above, it is important to contact Your.Rentals support immediately using the contact details provided in your booking confirmation email, or using the chat function on the website.