When a guest makes a booking...
When a guest books your property we'll send you a notification. If you're using Request Booking, you'll have 24 hours to respond to that request or the booking will automatically be cancelled.
If you're using Instant Booking you don't need to do anything! Your booking is confirmed right away.
We'll block your calendars
We'll mark the dates unavailable in all your chosen channels so you don't receive double bookings.
If you manage this property on any other sites make sure the availability is updated there too. If you set up a Calendar Sync in Your.Rentals this will happen automatically.
Contact your guests
We recommend that you contact your guest prior to their arrival to advise them of check-in procedures and to help them find your property. A good first impression makes a big difference!
- Not all channels collect a security deposit. If you collect a security deposit it's a good idea to have document for your guest to sign. Make a copy for them and for yourself.
- Check your guests' ID upon arrival and make a copy to protect against fraudulent bookings.
- If you experience any problems with your guest, report them to us no later than 24 hours after they check out using the "Report a Problem" link on the Booking Details page.
We'll be blunt: Cancellations suck.
However, we know that sometimes they're unavoidable. If you need to cancel a booking for any reason, please do so as soon as you can.
If at all possible, we can help you try to rearrange the booking for alternative dates or a different property.
If you cancel a booking because your property is already booked, we'll block those dates in your calendar. Remember to keep your calendar up to date to avoid cancellations.
You'll be charged a cancellation fee if you cancel bookings, so it's really important that you do your best to honour all of your bookings.
If you're struggling to keep your calendar up to date or if you need any help with your bookings just get in touch with us.
We're always more than happy to help!