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Your Reservation Help Guide

Your Comprehensive Guide to Reservation Confirmation, Check-In, and Host Coordination

1. Confirming Your Reservation

After completing your reservation, you should receive a confirmation email from us, Your.Rentals. The subject line will be “Booking reference: Your booking is confirmed!”.

Booking Reference: This reference number (a six-letter/number code) is used to track your booking, verify its status, make changes, or cancel if needed.

If you can’t find the confirmation email:

  • Search your inbox for the subject line mentioned above.
  • Check your spam or junk folder.
  • If you still can’t find it, contact us for assistance at:

2. Finding Your Reservation Information

To access your reservation details:

  • Locate the Email: Look for the confirmation email from Your.Rentals with the subject “[Booking reference: Your booking is confirmed!]”.
  • Review the Details: The email contains an attachment called the Guest Booking Details Page (GBDP), which includes:
    • Booking reference
    • Number of guests
    • Property address
    • Check-in/check-out dates
    • A message box to contact the host directly, and the host's contact information
    • Additional important information

To view the GBDP:

  • Click the “Click here to view the check-in details” button in the email.
  • If the button doesn’t work, copy and paste the GBDP link provided in the email into your browser.

If you didn’t receive the confirmation email or can’t find it:

3. Finding Check-In Instructions

Your check-in instructions are included in the GBDP. This document will provide:

  • Check-in and check-out time
  • Property address
  • Instructions for accessing the property (including any necessary codes or keys)
  • A message box to contact the host directly, and the host's contact information

If specific instructions are not provided: Contact your host directly using the details in the GBDP.


4. Coordinating with Your Host

Before Arrival:

  • Reach Out: Contact your host via the phone number or “Message…” button in the GBDP.
  • Confirm Arrival Time: Inform your host of your estimated arrival time to ensure they are available to assist you.
  • Special Requests: Communicate any special needs or requests.
  • Order Extra Services: Can be ordered in your GBDP.

On the Day of Arrival:

  • If Issues Arise: Contact your host immediately if you encounter any problems or delays.
  • Click here for the instructions on how to contact your host.

5. Requesting Early Check-In

To request an earlier check-in time:

  • Contact your host via message or phone number before your arrival.
  • Provide your estimated arrival time, and your host will inform you if an earlier check-in can be arranged. Please note that the early check-in might have extra fee. For more details about optional extras, click here.

6. Request a Booking Alteration:

If you need to make changes to your reservation (such as guest details, guest count, or dates), please contact your host first to inform them. Once you've notified your host, you can request the modification directly through the platform you used to book.

If you need any assistance, feel free to email us at bookings@your.rentals.

Note on booking platforms:

  • Airbnb: Guests can submit an alteration request directly within the Airbnb platform.
  • Booking.com:
    • Free Cancellation bookings: Guests can make unlimited changes to their dates (within available calendar slots) or guest count during the free cancellation period.
    • Non-Refundable bookings: Guests are allowed to modify their dates once.

7. Reporting Check-In Issues

If you face any issues with check-in, please click here for more details.


Thank you for choosing Your.Rentals. We are here to ensure your stay is as smooth and enjoyable as possible!