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      Your Reservation Help Guide

      Your Comprehensive Guide to Reservation Confirmation, Check-In, and Host Coordination

      1. Confirming Your Reservation

      After completing your reservation, you should receive a confirmation email from us, Your.Rentals. The subject line will be “Booking reference: Your booking is confirmed!”.

      • Booking Reference: This reference number (a six-letter/number code) is used to track your booking, verify its status, make changes, or cancel if needed.

      If you can’t find the confirmation email:

      • Search your inbox for the subject line mentioned above.
      • Check your spam or junk folder.
      • If you still can’t find it, contact us for assistance at:

      2. Finding Your Reservation Information

      To access your reservation details:

      • Locate the Email: Look for the confirmation email from Your.Rentals with the subject “[Booking reference: Your booking is confirmed!]”.
      • Review the Details: The email contains an attachment called the Guest Booking Details Page (GBDP), which includes:
        • Booking reference
        • Number of guests
        • Property address
        • Check-in/check-out dates
        • Additional important information

      To view the GBDP:

      • Click the “Click here to view the check-in details” button in the email.
      • If the button doesn’t work, copy and paste the GBDP link provided in the email into your browser.

      If you didn’t receive the confirmation email or can’t find it:

      3. Finding Check-In Instructions

      Your check-in instructions are included in the GBDP. This document will provide:

      • Check-in and check-out time
      • Property address
      • Instructions for accessing the property (including any necessary codes or keys)
      • Contact details of the local host or property manager

      If specific instructions are not provided:

      • Contact your host directly using the details in the GBDP.

      4. Coordinating with Your Host

      Before Arrival:

      • Reach Out: Contact your host via the phone number or “Message…” button in the GBDP.
      • Confirm Arrival Time: Inform your host of your estimated arrival time to ensure they are available to assist you.
      • Special Requests: Communicate any special needs or requests.

      On the Day of Arrival:

      • If Issues Arise: Contact your host immediately if you encounter any problems or delays.

      Click here for the instructions on how to contact your host.

      5. Requesting Early Check-In

      To request an earlier check-in time:

      • Contact your host via message or phone number before your arrival.
      • Provide your estimated arrival time, and your host will inform you if an earlier check-in can be arranged. Please note that the early check-in might have extra fee. For more details about optional extras, click here.

      6. Reporting Check-In Issues

      If you face any issues with check-in, please click here for more details.


      Thank you for choosing Your.Rentals. We are here to ensure your stay is as smooth and enjoyable as possible!