Guest support articles

Articles for guests who have made a booking through Your.Rentals

8 articles in this collection
Written by Andrew and Dan Johnson

Bookings affected by Coronavirus

What happens if my booking is affected by the Coronavirus (COVID-19) outbreak?

Written by Dan Johnson
Updated over a week ago

Rebooking & Credit

How do I rebook for a later date instead of cancelling my booking?

Written by Dan Johnson
Updated over a week ago

What is Your.Rentals?

Why does my booking info mention Your.Rentals?

Written by Dan Johnson
Updated over a week ago

Guest: Cancelling a booking

How do I cancel my booking?

Written by Dan Johnson
Updated over a week ago

Guest: Reporting a Problem

How do I resolve a problem with my booking?

Written by Dan Johnson
Updated over a week ago

Guest: Optional Extras

How do optional extras work?

Written by Dan Johnson
Updated over a week ago

Guest: Refunds

How and when do I receive a refund?

Written by Dan Johnson
Updated over a week ago

Rental Terms for Guests

By booking through Your.Rentals guests agree to act in accordance with our Terms of Use

Written by Andrew
Updated over a week ago