Manage requests & bookings

Learn about the different types of bookings, how to accept and decline bookings, and how to deal with cancellations, complaints and security deposits.

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13 articles in this collection
Written by Andrew and Dan Johnson

What to do when you receive a booking

What happens when I receive a booking through Your.Rentals?
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Written by Dan Johnson
Updated over a week ago

Bookings overview

How do I manage bookings in Your.Rentals?
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Written by Andrew
Updated over a week ago

Instant Booking and Request Booking

What are the different types of booking in Your.Rentals?
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Written by Andrew
Updated over a week ago

Accepting a Booking Request

How do I accept a Booking Request from a guest?
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Written by Andrew
Updated over a week ago

Declining a Booking Request

How do I decline a Booking Request from a guest?
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Written by Andrew
Updated over a week ago

Manually adding a booking

How do I manually add a booking to my calendar?
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Written by Dan Johnson
Updated over a week ago

Cancellation Fees

Will I be charged if I cancel a booking?
Andrew avatar
Written by Andrew
Updated over a week ago

Guest Cancellation Policies

How do I set my policy for guest cancellations?
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Written by Andrew
Updated over a week ago

If a Guest cancels a booking

What happens if a guest cancels a confirmed booking?
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Written by Andrew
Updated over a week ago

Cancelling a confirmed booking

How do I cancel a booking after it has been confirmed?
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Written by Andrew
Updated over a week ago

Providing Rebooking Credit to Guests

How do I allow guests to rebook for another time instead of cancelling?
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Written by Dan Johnson
Updated over a week ago

How to avoid cancellations

How do I make sure I don't need to cancel a booking?
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Written by Dan Johnson
Updated over a week ago

The Your.Rentals Robot

Why do I see the Your.Rentals robot when I cancel or decline a booking?
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Written by Dan Johnson
Updated over a week ago