Automatic channel switch-off

This article is for property managers who use the Your.Rentals Channel Manager. Guests are not affected by this and do not need to do anything.

If we detect that you are importing a calendar from a sales channel into Your.Rentals, we automatically turn that channel off in your Channel Manager.

We do this so that the same property is never listed twice on the same site. Duplicate listings cause problems for everyone: your property appears more than once on the channel, and your bookings end up split across two places instead of all arriving in Your.Rentals.

Why we turn a channel off automatically 

Say you are importing an Airbnb calendar for one of your listings, and the Airbnb channel is switched on in your Your.Rentals Channel Manager. We take the calendar import as a sign that the property is already on Airbnb through your own personal Airbnb account, so we switch the Airbnb channel off here.

The same applies to many of the channels we work with.

This protects you as well as us. Having the same property live through your personal account and through Your.Rentals at the same time breaks the rules that sales channels set for their listings, and it can lead to an account being suspended.

How to move a listing from your own channel account to Your.Rentals

If a property is currently listed through your own account on a sales channel and you would rather manage it through Your.Rentals, here is how to make the switch.

This example uses Airbnb. The same logic applies to other sales channels.

1. Log in to your own Airbnb account.
2. Temporarily unlist the property there. Do not delete the listing permanently until you have checked that everything works.
3. Log in to your Your.Rentals account.
4. Make sure your Your.Rentals calendar holds all future bookings for this property. Import them from a central calendar such as Google Calendar rather than from Airbnb, or block the booked dates manually.
5. If you have been importing your Airbnb calendar into Your.Rentals, delete that import.
6. Go to your Channel Manager and switch the Airbnb channel on.

What to expect after the switch

• You are creating a new listing on Airbnb. The history on your existing listing stays in your personal Airbnb account, but it does not carry over to the new one.
• Your new Airbnb listing is provided by Your.Rentals rather than by you personally.
• As long as you do not permanently delete the listing from your personal Airbnb account, you can undo all of this later if you change your mind.