Managing your listings
      Back to home
      1. Help Center
      2. Managing your listings

      Airbnb COVID-19 Safety Practices

      How do I comply with Airbnb's rules and procedures concerning COVID-19?

      From 20th November 2020, Airbnb requires all hosts to comply with their new safety practices. By continuing to list your property on Airbnb via Your.Rentals, you agree to follow these new protocols.

      You do not need to update your listings or adjust anything in your Your.Rentals account.

      Masks and social distancing

      Based on guidance from experts such as the U.S. CDC and the WHO, all hosts and guests must agree to:

      • Wear a mask or face covering when interacting in person

      • Maintain 6 feet/2 meters of distance from each other at all times

      The 5-step enhanced cleaning process

      All hosts must agree to follow Airbnb's 5-step enhanced cleaning process. This is based on Airbnb’s cleaning handbook, which was developed in partnership with experts.

      The following text is taken directly from Airbnb's help article and reproduced here for the benefit of Your.Rentals customers. You can view the original article here.

      Step 1: Prepare

      Proper preparation can help you and your team clean more efficiently and more safely. Make sure to:

      • Ventilate the space before and during cleaning, when possible

      • Use disinfectants approved for use against COVID-19. Learn more

      • Wash or disinfect your hands, and wear a mask and gloves while cleaning

      Step 2: Clean

      Cleaning is when you remove dust and dirt from surfaces, such as floors and countertops. Make sure to:

      • Sweep, vacuum, dust, and/or mop areas before sanitizing

      • Wash all dishes and laundry at the highest heat setting possible

      • Wipe down hard surfaces with soap and water

      Step 3: Sanitize

      Sanitizing is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes. Make sure to:

      • Spray high-touch surfaces in each room with an approved disinfectant spray

      • Let the disinfectant stand for the length of time specified on the product label

      • Allow the surface to air-dry

      Step 4: Check

      You’ll have access to custom cleaning checklists based on your listing details. Make sure to:

      • Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitized between each stay

      • Share these requirements with your hosting team and cleaning professionals

      Step 5: Reset

      To help prevent cross-contamination, it's important to finish cleaning and sanitizing a room before replacing items for the next guest. Make sure to:

      • Wash your hands and replace gloves before replacing guest supplies, linens, and cleaning kits

      • Safely dispose of or wash cleaning supplies and protective gear

      • Don’t re-enter a room once it’s been sanitized

      • Empty and/or clean your equipment (e.g. vacuum, microfiber cloths) between each turnover

      What happens if I don't follow these protocols?

      It is the responsibility of each property manager to ensure that they are following Airbnb's guidelines, and to ensure that any staff, such as a hosting team or cleaning staff also follow them, in addition to relevant local laws and guidelines. Any noncompliance with the COVID-19 safety practices may result in your removal from the Airbnb platform.