Two-factor authentication

This article is for Property managers who log in to a Your.Rentals account. Guests do not have a Your.Rentals account and are not asked to use two-factor authentication.

Keeping your account and our platform safe is a priority for us, and two-factor authentication is one of the ways we reduce the risk of fraud and account misuse. It adds a second check when you log in, so that knowing your password alone is not enough for someone to get into your account.

How does the 2FA work at Your.Rentals?

When you log in to your Your.Rentals account, you will notice that the login process has changed. After you enter your password and click Log in, the two-factor authentication step appears:

A one-time password (OTP) is then sent to the email address you used to sign up to Your.Rentals. You will find this one-time verification code in your inbox, in a verification email from Your.Rentals.

The code is valid for 10 minutes. 

If the code expires before you use it, click Send again and a new code will be emailed to you. Check the same email address you use to log in to Your.Rentals.

If you are receiving the code by email and would rather receive it by text message, click Send SMS instead. You can switch back the same way.

You are asked to verify yourself with a one-time code every time you log in to Your.Rentals.

If you would rather not verify every time, tick Remember me 30 days on the login screen. This lets you skip two-factor authentication for 30 days on the device you are using, unless you log out.

Can I use another method of verification?

Yes. If you would rather not verify by email, you can change your preferred method after you log in:

1. Go to Settings.
2. Click Profile.
3. Under Two-factor authentication, click Change.
4. In the pop-up window, choose whether to receive your code by Email or by WhatsApp.
5. Click Save changes.