What are Direct Booking Offers and how do I use them?
When a potential guest:
• Contacts you via email, phone, from your website or Facebook
• Is referred by a previous guest or someone you know
• Wants to book again or extend their stay
• Responds to other marketing or promotions that you do...
...you can use Your.Rentals to convert the enquiry into a confirmed booking!
With Direct Bookings you can create a Booking Offer so that they can book online and pay securely.
1. How to create a booking offer and send it to the guest
There are two ways to create a booking offer:
- Create it on the calendar page
- Create it directly in the message thread. When a guest sends you a message before they book or submit a trip request via Your.Rentals, you can reply with a special offer that includes a custom price.
2. What information is required to fill in a booking offer?
- Information (required)
- Check-in & check-out
- Guest first name and last name
- Guest's phone number
- Guest's email address
- Number of guests: adult, children, infants
- Guest language
- Price (required): you can adjust the price that you want to offer to the guest
- Rentals rate
- Cleaning
- Booking rules
- Booking terms (optionals): You can choose both of the two options, one of them or none of them.
- Offer blocks the dates: The dates will stay blocked until the date you choose and be not not open for other bookings
- Offer expires on: The duration for which the offer remain valid
- Cancellation policy (required): You can choose the cancellation policy for this offer. This won’t change your existing policy settings.
- Booking terms (optionals): You can choose both of the two options, one of them or none of them.
- Message to the customer (optional)
Once you have completed all the necessary information, you will have the opportunity to review the offer before officially sending it to the guest.
3. What happens after I create an offer?
-
Email Notification: We'll send an email with your booking offer to your guest.
- Secure Payment Link: Your guest will be able to confirm the offer and pay securely using a link provided in the email.
- Communication: If your guest has any questions, they can reply to the email, and their message will go directly to your Your.Rentals Inbox.
4. How to change or cancel a booking offer
When you send a booking offer, a conversation will be initiated in your Offers page. This section allows you to communicate with your guest regarding the offer, and all messages exchanged will be visible here. Additionally, you will find two buttons on the left-hand side: "Cancel offer" and "Edit offer." These options enable you to withdraw your offer or make changes to any details or dates as needed.
5. How does the Inbox work?
When you add a booking offer, a conversation will be created in your Offers page. This is where you can message your guest to discuss the offer, and any messages they send will be visible here. We'll let you know via email when you receive a new message from your guest.
You can also make changes to your offer here, for example if you need to change any of the details or dates. You can also extend the offer by 24 hours if you need to give your guest a little more time to confirm the booking.
6. What happens when a guest accepts an offer?
When a guest accepts your offer it becomes a Booking. The booking will be confirmed when we collect payment from your guest. It'll be added as a confirmed booking in your calendar and you'll be able to view the details in your Bookings page.
If we are unable to collect payment from your guest within 24 hours, the booking will expire and your dates will be unblocked.
7. How does Payment work?
Your guest will be able to pay securely through Your.Rentals. We accept a variety of bank cards as well as PayPal.
We'll send you your payout according to your plan. If you're on the Basic plan, that's 24 hours after the guest checks in. You won't pay any sales channel commission on this. You only pay the Your.Rentals service fee.
Check your service fee here.
Your.Rentals service fee covers all the costs associated with handling and processing the payment. We also take responsibility for collecting the payment on your behalf so there is no risk to you in cases of fraudulent bookings or declined payments.