What is Your.Cover?
Your.Cover is our security deposit offering for any booking that is processed through Your.Rentals. It is used to protect yourself if a guest were to break something in your property or does not uphold the terms of the booking agreement. In such scenarios Your.Cover security deposit will cover expenses such as property damage, professional cleaning, key replacement or unpaid booking fees.
How do I set up Your.Cover security deposit?
Any listing that you publish through Your.Rentals will automatically have Your.Cover enabled for the bookings that are processed by us. Whether by a connected channel or a direct booking. You do not need to configure anything in our product or charge the guest any separate deposit fees. Your.Rentals will inform your guests about Your.Cover policy when the booking is made.
What amount will Your.Cover guarantee?
In the case of a valid claim against the security deposit, Your.Rentals will guarantee up to €2000, regardless if we manage to claim the full damage cost from the guest or not.
How does Your.Rentals handle Your.Cover?
Once you publish a listing with Your.Cover, Your.Rentals will do three things:
- Inform the guest about the security deposit requirement before they book;
- Claim the damage upon your request, if the damage occurs. Your.Rentals will ask you for the evidence that the damage occurred, and the cost that damage caused. We will then liaise and claim this amount from the guest;
- Pay you for the damage that happened.
What kind of evidence does Your.Rentals accept?
- A complete list of items claimed and the value of each
- Detailed photos or videos of the damage(s)
- Official repair estimates, invoices, or online links showing replacement costs
- Approximate age of each item (in years)
If the damage is made to the fixed property (for example the floor is destroyed) where it is not easy to understand the cost, you should also include the images or video clips of the property before and after the damage occurred, and provide the quote from the person or a company that you plan to engage in fixing the damage.
How and when should I claim any damage to my property?
You should report any problems immediately when discovered for an efficient resolution. From booking confirmation to 48 hours after the Guests check out, you can report a problem directly in the booking details of the Your.Rentals app. If damage is discovered after that, please contact our support team for guidance. You should provide evidence for your Your.Cover claim within 7 days after the Guests check out.
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When will I get the damage compensation?
We will refund you after we claim the damage from the guest, and then with the next payout, or within 30 days, whichever comes sooner.
What amount will I be compensated?
You will be compensated the amount of the damage or up to €2000.
Does Your.Cover apply to bookings via iCal sync?
Your.Cover applies to bookings where the payment is processed via Your.Rentals. This includes any Channel booking via Your.Rentals or Direct bookings made via Your.Rentals. Bookings that enter the Your.Rentals calendar via iCal Sync or manual bookings are not covered by Your.Cover as Your.Rentals is not managing the payment for those bookings.
Can my deposit claim be rejected?
Yes, if the Guests have evidence that they didn’t cause the damage or you could not provide sufficient and valid documents within the 7-day period, then we cannot claim the deposit. We will let you know about this, and then the next step for you would be to take the guest to court.
Things to note
Your.Cover has been designed to help the Host and increase the guest experience by removing a friction point. We do not recommend nor encourage Hosts to charge separate security deposit fees during Guest payment or check-in.