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Security deposits

What is Your.Cover?

Your.Cover is our security deposit offering for any booking that is processed through Your.Rentals. It is used to protect yourself if a guest causes damage to your property or does not uphold the terms of the booking agreement. In such scenarios Your.Cover security deposit can cover expenses such as property damage, professional cleaning, key replacement or unpaid booking fees.

How do I set up Your.Cover?

Any listing that you publish through Your.Rentals will automatically have Your.Cover enabled for the bookings processed by us. Whether by a connected channel or a direct booking. You do not need to configure anything in our product or charge the guest any separate deposit fees. Your.Rentals will inform your guests about Your.Cover policy when the booking is made.

What amount can Your.Cover guarantee?

In the case of a valid claim against the security deposit, Your.Cover can guarantee up to €2000, regardless if we manage to claim the full damage cost from the guest or not.

How does Your.Rentals handle Your.Cover?

Once you publish a listing with Your.Cover, Your.Rentals will do three things:

  • Inform the guest about the security deposit requirement before they book; 
  • Claim the damage upon your request, if the damage occurs. Your.Rentals will ask you for the evidence that the damage occurred, and the cost that damage caused. We will then liaise and claim this amount from the guest; 
  • Pay you for the damage that happened.

What kind of evidence does Your.Cover accept?

  • A complete list of items claimed and the value of each
  • Detailed photos or videos of the damage(s)
  • Official repair estimates, invoices, or online links showing replacement costs
  • Approximate age of each item (in years)

If the damage is made to the fixed property (for example the floor is destroyed) where it is not easy to understand the cost, you should also include the images or video clips of the property before and after the damage occurred (with time stamps), and provide a quote from the person or a company that you plan to hire in fixing the damage.

How and when should I claim Your.Cover?

If damage is discovered, you can report a problem directly in the booking details of the Your.Rentals app or contact our support team (via resolution@your.rentals) for guidance. Disputes must be reported within 48 hours after the Guest checks out. After submission, you must provide related evidence for your Your.Cover claim within 7 days after the Guests checks out.

Kindly note that any disputes that are not reported during the 48 hours or evidence are not submitted within 7 days periods mentioned above must be resolved between the Property Manager and the Guest directly, and Your.Rentals has no responsibility to mediate in these cases.

When will I get the damage compensation?

We will refund you after we claim the damage from the guest, and include the amount in your next payout, or within 30 days, whichever comes first.

Does Your.Cover apply to bookings via iCal sync?

Your.Cover applies to bookings where the payment is processed via Your.Rentals. This includes any Channel booking via Your.Rentals or Direct bookings made via Your.Rentals. Bookings that enter the Your.Rentals calendar via iCal Sync or manual bookings are not covered by Your.Cover as Your.Rentals is not managing the payment for those bookings.

Can my Your.Cover claim be rejected?

Yes, your claim can be rejected in one of the following scenarios:

  • If the Guest have evidence that they didn’t cause the damage,

  • You fail to report the issue within 48 hours after the guest checks out,

  • You could not provide sufficient and valid documents within the 7-day period, then we cannot claim the deposit. 

     

We will let you know about our final decision, and then the next step for you would be to resolve the issue directly with the guest.

Things to note

Your.Cover has been designed to help the Host and increase the guest's experience by removing a friction point. We do not recommend nor encourage Hosts to charge separate security deposit fees during Guest payment or check-in.