How do I cancel my booking?
Cancellation by Guest
If for any reason you need to cancel a booking in Your.Rentals, you should do this as early as possible to minimise any cancellation fees you will be charged.
Cancellation can only be made by you from the Booking Receipt page, where you must click the Cancel Booking button and successfully submit the requested information on the cancel booking form. Your cancellation shall only apply from the time at which this is successfully submitted. You can access your Booking Receipt page via the link in the email you were sent.
Your right to a refund when cancelling your booking may be based upon submitting your cancellation at least a certain number of days before check-in. The check-in time is taken to be the earliest check-in time as specified on your Booking Receipt regardless of whether you have agreed another check-in time with the Property Manager, and the check-in time zone is the timezone of the Property, and not the time zone in which you reside.
In the event that you are entitled to receive a full or partial refund, Your.Rentals will send your refund to the same payment card that you used to pay for your booking. Refunds are processed within 24 hours of cancellation and may take 5-10 bank days to reach your bank account.
Cancellation by Property Manager
In the event that the Property Manager cancels your Booking, you will receive a full refund. Refunds are processed within 24 hours of cancellation and may take 5-10 bank days to reach your bank account. Where possible, and at Your.Rentals’s own discretion, we will attempt to help you find another, similar holiday home in the same area and for a comparable price.