How do I send Messages to my guests?
When you send a Direct Booking offer or receive a Direct Booking or a booking through a supported Sales Channel, a conversation will be created between you and your guest.
It's a great way to make sure the booking goes smoothly and give your guests the best possible experience before, during and after their stay.
You can discuss details of the booking, inform your guests of key info or send files and attachments such as a map of the local area. Effective communication before your guest arrives can not only resolve most potential issues before they happen, but is also key to delighting your guests with exceptional customer service and receiving positive reviews.
Visit your Messages page to view and respond to conversations.
Why can't I message my guest?
Not all sales channels currently support Your.Rentals Messages. If you receive a booking through a channel that doesn't support Messages, you won't be able to message your guest via Your.Rentals.
Currently, the following channels do not support Messages:
- Agoda
- Cozystay
- Trip.com
- Locasun
In many cases, we'll still be able to provide you with your guest contact details even if the channel doesn't support Messages. You can then message your guest privately via email. If we are unable to provide you with this information for any reason, please reach out to our Booking Support team through our online chat or by emailing bookings@your.rentals. They'll help you liaise with the guest and pass on any messages required.