Getting started with Messages
How do I send messages to my guests through Your.Rentals?
This article is for property managers who want to contact a guest about a booking. Guests do not need a Your.Rentals account to reply, they receive and answer messages through the channel they booked on.
A conversation is created between you and your guest whenever you send a Direct Booking offer, receive a Direct Booking, or receive a booking through a sales channel that supports Messages.
You can use it to discuss the details of the booking, pass on practical information such as how to collect the keys, and send files and attachments such as a map of the local area. Talking to your guest before they arrive heads off most problems before they happen, and it is one of the surest ways to earn a good review.
Open your Messages page to view and reply to your conversations.
Why can I not message my guest?
Not every sales channel supports Your.Rentals Messages. If a booking came through a channel that does not, there will be no conversation for it and you will not be able to message that guest from here.
These channels do not currently support Messages:
- Agoda
- Cozystay
- Trip.com
- Locasun
What to do if your booking came through one of these channels
In most cases we can still give you the guest's contact details, so you can email them directly.
If we cannot provide those details for any reason, contact our Booking Support team through the online chat or at bookings@your.rentals. They will liaise with the guest for you and pass on anything you need to send.